Make sure the area is safe
Before entering a flooded area, look for electrical hazards, sagging ceilings, contaminated water, structural damage and slipping risks. If the situation feels unsafe, stay out and wait for emergency help.
Stop the source if you can
If the water is coming from a plumbing fixture or burst pipe and it is safe to do so, shut off the water source or main valve. Do not enter standing water to reach electrical panels or outlets.
Call professional mitigation quickly
The first 24 hours matter because water spreads into flooring, drywall, trim, cabinets and hidden cavities. Professional mitigation includes extraction, moisture mapping, drying equipment and daily monitoring.
Document everything
Take photos and video before moving items when safe. Keep notes on the source, time discovered, affected rooms and any emergency actions taken. This documentation can help with the claim record.
Protect what can be protected
- Move dry contents away from wet rooms
- Place foil or blocks under furniture legs if safe
- Do not use household fans on contaminated water
- Keep receipts for emergency purchases or temporary services
Notify your insurer
Report the loss promptly and ask about claim steps. If a restoration team is already on site, they can help provide photos, moisture readings and scope notes for the adjuster.
FAQs
Should I start removing wet drywall myself?
Avoid demolition unless there is an immediate safety concern. A restoration inspection can identify what is wet, what can dry in place and what must be removed.
Can I use fans to dry the area?
Household fans can spread contaminants if the water is dirty. Professional drying plans are based on water category, affected materials and moisture readings.