How fast can you get here?
For emergencies in San Jose and the South Bay, the team is typically on-site in about 45 minutes.
Frequently Asked Questions
Quick answers about response time, services, insurance support, safety, and what to do first during a restoration emergency.
Response and availability
Are you available 24/7?
Yes. US Creative Restoration answers emergency calls 24 hours a day, seven days a week.
What areas do you serve?
We serve San Jose and surrounding South Bay cities including Santa Clara, Campbell, Cupertino, Sunnyvale, Los Gatos, Saratoga, Mountain View, Milpitas, Palo Alto, Redwood City, and Fremont.
Services and process
What restoration services do you offer?
Core services include water damage restoration, fire and smoke damage restoration, mold remediation, sewage cleanup, and burst pipe emergency response.
Are you certified?
Yes. The restoration program is IICRC-certified, including WRT, ASD, AMRT, and FSRT restoration credentials.
Do you handle commercial properties?
Yes. The team supports commercial restoration for offices, retail, restaurants, multi-unit buildings, HOAs, light industrial spaces, and professional offices.
Cost, insurance, and safety
Is the inspection free?
Yes. US Creative Restoration provides a free inspection and estimate before work begins.
Do you work with insurance?
Yes. The team documents the loss and supports the claim process, while final coverage decisions remain with the insurance carrier.
What should I do first in a water emergency?
If it is safe, shut off the water source, avoid electrical hazards, keep clear of contaminated water, and call (408) 639-5349.