Burst Pipe? Steps to Take Before Help Arrives

1. Shut off your water now

The main shut-off valve is the priority. Turn it off to stop water from flowing. If the burst is at a fixture with its own valve, that can help, but the main valve is the sure stop.

2. Turn off power if water is near electrical

If water is near outlets, appliances or the electrical panel, shut off power to affected areas only if you can reach the breaker safely without standing in water. Otherwise, stay clear and tell the response team.

3. Move water away from the source

If it is safe, help water drain away from unaffected rooms. Towels, mops and a wet/dry shop vac can help with small amounts, but do not use a household vacuum on standing water.

4. Protect your belongings

• Move electronics, rugs and valuables out of the water path
• Lift draperies and pin up furniture skirting
• Place foil or blocks under furniture legs
• Get dry items off wet floors before moisture spreads

5. Document everything for insurance

Before cleanup changes the scene, photograph and video the burst, the water path, affected rooms and damaged items. Burst pipes are often reviewed as sudden losses, and documentation helps the claim.

6. Call for professional help

Fast extraction and drying reduce what has to be removed later. A restoration team can map hidden moisture, set drying equipment and coordinate plumbing repair when needed.

What not to do

• Do not ignore hidden water in walls, floors or ceilings
• Do not enter rooms with sagging ceilings
• Do not touch electrical components while in contact with water
• Do not delay mitigation while water keeps spreading